Shipping, Refund and Returns Policy
Shipping
Domestic Shipping Policy
Pan India delivery is available through various delivery partners. Some pin codes might not be serviceable. You can check the services for your Pincode on the website.
Shipment processing time
All orders are processed within 5 days of ordering and delivered within 10 days of processing.
Shipments or deliveries will not occur on holidays. Customers should expect some delays if we are experiencing a high volume of orders or in case of unavoidable circumstances like lockdowns. Any expected delays would be communicated via mail in advance.
Shipping rates and delivery estimates
|
Order Value |
Estimated delivery time |
Shipment cost |
|
< Rs. 500 |
7 – 10 business days |
Rs. 49 |
|
> Rs. 500 |
7 – 10 business days |
Free |
Note: International Shipping is not available.
Returns
For us to be able to accept your return, it must meet the following requirements:
– The item is returned in its original condition and unworn with all the tags still attached.
– The item has absolutely no marks, stains, or any type of damage.
– The item is returned to us within 7 days from the order delivery date.
-For non-returnable items, if you get a damaged product, you must put a return/refund request within 24 hours of receiving the product.
To begin a return or exchange, visit My orders.
For any related issue, you can contact our Customer Care Team: [email protected]
NON-RETURNABLE ITEMS
Some items are very delicate to handle. These are very difficult and costly to deliver. The products marked non-returnable on the website would not be considered for return requests.
In case you receive damaged items in the non-returnable category, then you must raise a ticket on the website within 24 hours and share the photos and details with us. The decision of our team on these requests would be final and binding.
Exchanges
We accept products which have not been used to be processed with an exchange. Customers may request an exchange if the product is in original condition and, the order has not exceeded 7 days from the original date of purchase. If the item(s) you would like to receive in exchange is not available, you can opt for the return option.
-All exchanges may take up to (15) business days to be processed, once received.
-All exchanges must be even-exchanges only.
-Only one exchange is allowed per order. If you need a different size/style, your inquiry will be handled as a return.
-All exchange packages must be completed within 2 weeks of submitting the request – the item(s) will be released after the hold period.
-Non-Returnable items are not eligible for exchange.
Please note:
-Shipping and handling charges are non-refundable in case of return.
-Returns are processed within (15) business days.
-You will be notified via email once your return has been processed.
–If you believe you received an incorrect item, please contact us within 24 hours of receiving your package.
Reserved Rights Regarding Returns
Bharatna reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.